HubSpot. Customers sometimes get frustrated when trying to speak to customer care agents. They may contact them hoping for a clear solution, only to get a vague one. As a result, the client and the agent will speak for hours, denying others a chance to seek customer support. HubSpot is a platform that enables organizations to give crafted solutions that improve relationships with customers.

This platform has features that improve customer service. Are you ready to learn about them? Here are the features HubSpot offers.

Live Chat

Sometimes clients browse a company’s website hoping to get some answers immediately. If they fail to get answers, they may look elsewhere. Thanks to the live chat feature, organizations can address a client’s problems in real time before they make such a move. As a worker, you may not always have all the answers to clients’ queries. The feature allows you to transfer them to another knowledgeable worker.

Your conversations between you and clients do not remain private. The feature stores them in the CRM for your team to view. Involving the whole team makes it easier to brainstorm ways to help clients.

Free CRM

Organizations wishing to track real-time sales should take advantage of HubSpot’s free CRM. Besides providing information about sales activity, you can get productivity and individual performance reports. Where necessary, you can take measures to motivate workers to do better.

The CRM also notifies you when a prospect opens an email or visits your website. If you are not so busy, you can respond to clients’ queries immediately. The feature is available for the HubSpot app, which means you do not have to be at your desk to respond to clients. Let’s face it; people hardly put their phones down, so there is no way an agent would say they did not receive queries from clients.

Meeting Scheduler

Scheduling meetings becomes hectic when the boss keeps sending emails back and forth. That is because some workers may complain that a certain date is inconvenient for them. Thanks to this feature, you can schedule a meeting date that works for everyone. That is because it allows workers to book meetings with the boss instead.

This feature allows you to embed a calendar on your website. That allows prospects a chance to book meetings via your website. The beauty of embedding the calendar is that it requires no code, so it shouldn’t be too challenging.

Website Builder

If you want your clients to take you seriously, you need a website. Some organizations fear that building one requires certain tools. However, HubSpot has an easy-to-use tool that allows you to build a website in no time. Once more, you do not need technical knowledge to create a website with this platform.

The feature also contains a what-you-see-is-what-you-get (WYSIWYG) editor. While customizing your website, you can see a preview of your website before publishing it. Therefore, you will know how the final product will look, which saves you the time of constantly fixing it.

Conclusion

Customer support goes beyond picking up a phone to respond to clients. You must remember there are other avenues through which clients can reach you, such as your website. That means you must make one or make changes to it. Luckily, HubSpot offers an easy way of doing that without coding. Your website is not just a place to respond to queries but includes articles that may inform them.