Document 360. If businesses want to grow, they should focus on making captivating knowledge bases. They help provide information to clients in a satisfying way. If clients find information about your product confusing, they may take their business elsewhere. To create a powerful knowledge base, look no further than this cloud-based application, Document 360.

The software helps you write a knowledge base thanks to its wide array of features. Are you curious as to what these features are? Here they are as follows.

Categorization

This feature allows you to organize and display folders containing similar topics. There are three categories you can include in your knowledge base: folder, index, and page. Categorization breaks up long articles into multiple sub-articles. That means clients do not have to read through long articles to find what they need.

Generally, clients judge how professional an organization is based on how they have arranged their data. If the data is all over the place, they will assume that you will also provide poor service. Needless to say, they will go elsewhere, and your profit margins will be affected. 

Activity Tracking

After publishing articles on your website, you would want to know how it is performing. One way to do that is by using the performance analytics feature. It includes metrics such as total likes, dislikes, views, and reads. If your post has numerous dislikes, it may be time to rewrite your article.

Another feature Document 360 offers is team auditing. Its purpose is to check whether any changes were made in articles or if they are missing. Sometimes, changes in articles could drive clients away. Thankfully, you will have a chance to make changes before that happens.

Multi-Language

Although English is widely spoken, it is still important for non-English speakers to receive information about your products. After all, businesses should strive to make as much money as possible by targeting nearly every demographic. This cloud platform offers localization, which is a process that translates all your texts.

To use the localization feature, head to the settings and select “Project admin,” and you should see the “Localizations & Versions” option. Next, you should see Italian and Spanish as options. Hopefully, the platform will include more languages in the future.

Wiki Builder

Customers will always have questions about your product. Document 360 enables you to create a customer support wiki that answers common client queries. Also, you can set up FAQ sites which include a list of questions that clients may ask and their answers.

An organization will succeed if its members understand their products. Can you imagine how frustrated a customer will get if a worker cannot describe what they are selling? To prevent such embarrassments, you can build a company wiki that allows workers to read about their company.

Conclusion

Beginner companies usually struggle to develop a proper knowledge base. They usually forget that programs like Document 360 can make their work easy. It is thus not necessary to think of how you will format your articles. Additionally, you can track the performances of your articles. That means you will immediately know why clients are unresponsive and make immediate changes. If you know anyone in need of such a program, point them to this article.