Helpjuice. It is increasingly important for companies to boost their marketing by updating their website with articles. That is because clients can read them to understand what the company does rather than make phone calls to the company. However, writing online can become challenging. Sometimes, you may not want certain people to see your articles, or you may experience writer’s block. Luckily, Helpjuice can solve these issues.

Helpjuice is a cloud-based knowledge base solution that guides you to write compelling articles thanks to its features. You may be wondering what these features are. Here they are below.

Permissions

Sometimes, you will be uncomfortable with certain people accessing your knowledge base. They may delete parts or the whole of your article, meaning clients will not access the information. However, there are people you trust to access it. In that case, you can select the appropriate permission setting.

If you want a worker to create and edit articles without the ability to publish, the “Draft Writer” would be the one to use. On the other hand, “Internal Viewer” is a setting that only allows workers to view articles and not make any changes to them.

Analytics

Organizations should not just focus on writing articles. It is important they monitor audience reception towards them. If they realize people dislike a certain article, the appropriate worker can rewrite it. Without a system of checking the audience’s responses to them, you may continue publishing articles clients hate and push them away.

Helpjuice’s analytics feature provides information based on page views and users. If your articles always attract users, it means you are gaining new clients. Your next task becomes retaining these ones and gaining other customers.

Publishing Multiple Versions of Articles

It is quite common for companies to lose articles they post online. You cannot begin to imagine the pain of writing the same article from scratch. To avoid such a scenario, the platform allows you to create independent versions of an article every time you update the content.

If you need to retrieve previous versions of your article, you could head to the “Versions” tab. You will see a list of your versions listed as URLs. That means your articles do not get overwritten, no matter how often you make changes.

WYSIWYG Editor

The editor enables you to make changes to your website and immediately see how they look like. This is a welcome change from saving your article, opening a preview, and reviewing it, which is time-consuming. That means if you constantly make mistakes, you will take some time to finish working.

This editor contains several formatting options, such as tables, lists, callouts, and tables of contents. Also, it allows you to attach images and videos to your articles.

Conclusion

Have you ever looked at a website and was intrigued by what you saw? Perhaps, the website had enough images and correct information. If so, they likely used Helpjuice or other apps similar to it. Since you were pleased with the website, you likely recommended the company to those you know.

Some organizations are not willing to make this sacrifice, but making your articles presentable will see you get huge profit margins. That is because they will see professionalism in your work and assume you are probably professional in other aspects.