Businesses owe their clients knowledge regarding their services. This is especially the case when they introduce a new product or change some things about their products. To do that, they need a tool that will enable them to create, share and manage data, and that is where Guru comes in. 

Guru is a platform that enables workers to work on documents before publishing them. To accomplish this goal, it is equipped with certain features that help you do your job. If you are wondering what those features are, here they are below.

Slack Bot

Slack is a platform that helps businesses understand what customers want. Since it is an independent app, you will need to open a window to use it. Thankfully, Guru has integrated Slack, which enables you to continually monitor what clients want without switching between different applications.

Slack is also helpful when managers need to communicate with their teams. If the company has a huge team, there will likely be a long string of conversations. That means a worker will not have enough time to read everything in the chats. Fortunately, Slack shows what is popular in your Slack channels, which quickly brings you up to speed.

Analytics

The feature helps a boss understand which tools workers use the most. It gives a breakdown of each channel’s usage by event week. Sometimes, a manager may feel that workers are neglecting a tool that could help market their business. Therefore, they will encourage them to use the tool more.

Next, the feature helps you know the amount of ticket volume within a certain period. Although a high ticket volume seems like a good thing, it can become overwhelming since you must address each issue. If the company finds the tickets too many, they can brainstorm ways to reduce them.

Publishing API

Thanks to Guru’s API, developers can interact with their data in their apps or third-party ones. It allows you to support your integrations by using its read-and-write capabilities. There are many other things you can do with API, such as publishing content, syncing content to and from Guru, and pulling analytics data from Guru.

Remember, you can only get API credentials if you get the Builder, Expert, or Enterprise plan. Once you choose your plan, you can decide whether to get a Collection token (read-only) or a User token (read/write).

To test the write one for you, always use the “curl” command line tool.

Filters

Sometimes your team may come up with wordy content. If you want concise information, you can filter based on trust status, popularity, author, or times copied. Once you find what you are looking for, you can immediately deliver feedback.

Before a manager can filter some documents, they must create a card manager filter. While creating it, they will choose their preferred attributes. After that, you should save it.

Conclusion

A lot is involved when conveying information to your clients. It is important to find out their feedback, and Guru does that, thanks to its analytics feature. That should help you decide what products to promote more and those to discard. At first, you may be disappointed that clients seem unhappy with your products. However, you should not panic and see it as a chance to win them back. After all, they could decide to take their business elsewhere.